Return & Warranty Policy

General Conditions

NOTE: Certain products are sold as final and cannot be returned. Please read conditions carefully while checking out.

By returning a product through RMA to 724 Gadgets, the customer hereby agrees with 724 Gadgets' RMA, repair and return policy.

• An RMA# (Return Merchandise Authorization Number) must be obtained from 724 Gadgets prior to returning products to 724 Gadgets.
• RMA requests must be initiated with 724 Gadgets Technical Support Department through 724 Gadgets Help Desk or by e-mail. After investigation with you, Our Technical Support Team may issue an RMA if needed.
• An RMA is valid for 15 days from the date of issuance.
• Only products specified within the RMA request may be returned with the RMA# issued.
• Customers are responsible for freight and insurance fees when returning products to 724 Gadgets.

Products Damaged In Transit

• Damaged shipments that are received by customers must be refused and returned immediately. 724 Gadgets Technical Support Department must be contacted within 48 hours of refusal.
• All received damaged products must be reported to carrier within 24 hours of receipt of products and 724 Gadgets customer service contacted.
• Claims to 724 Gadgets must be submitted within 4 business days.
• Exceptional claims outside of the normal RMA procedure are to be handled solely between 724 Gadgets and the carrier.

Billing and Shipping Discrepancies

• All requests for correction must be made in writing within 7 days of receipt of merchandize.
• Under no circumstance can short payment replace a Request for Correction or credit.

Product Return Guidelines

• The RMA# must be written on the shipping label only. Do not write on the manufacturer's box.
• Products must be sent to the address specified on the RMA document, which provides detail instruction for shipping and is e-mailed out by our Technical Support Team.
• 724 Gadgets will refuse collect shipments.
• Only if due to 724 Gadgets error, 724 Gadgets will authorize a return of product via our carrier, using Third Party Billing.
• All potential claim(s) with carrier(s) used to return product(s) through RMA to 724 Gadgets are the sole responsibility of the customer.
• Refused shipments must be reported by customer to 724 Gadgets within 24 hours of refusal.
• Credit for refused shipment will be issued once the product(s) are received and verified at the 724 Gadgets' warehouse. Restocking fees shall be applied for unjustified refusals. Credit will not be issued for special orders or custom configurations.

RMA - Returns for Credit

• All credits for return are based on the lesser of the purchase price or the current price, at the time the RMA is received at 724 Gadgets' warehouse.
• Request for product return must be done within 20 days from date of 724 Gadgets' invoice.
• RMA approval for product returns may take up to three business days.
• Special order and custom configured products are not accepted for return.
• Products discontinued by the manufacturer are not accepted for return.
• Consumables and Parts (including print-heads and batteries) cannot be returned.
• Software or Service contracts cannot be returned or credited.
• Computers and or devices with an operating system cannot be returned if the unit has been powered up, software has been activated and/or user configured.
• Label and Card Printers which have been used will not be eligible for return or credit.
• Products must be in the original manufacturer's packaging, clean and undamaged, with no marks of any kind. Double boxing for return is recommended.
• The RMA# must be written on the shipping label only. Please do not write on the manufacturer's box.
• All products returned must contain all its original contents, including but not limited to: all manuals, accessories, cables, warranty cards, static bags, software, etc. just as the customer received them.
• All equipment must be in intact and unmodified and in like new condition. All open boxes will have minimum restocking fee of 25%.
• 724 Gadgets will issue a credit to Customer less any applicable charges or fees.
• If 724 Gadgets originally shipped product(s) and did not charge for freight, shipping expenses incurred for initial delivery of said product(s) will be deducted from the issued credit (unless previously stipulated in a mutually binding written agreement).
• All returned product(s) that do(es) not meet specified requirements will be returned to the sender/customer at their own expense.
• The Customer is responsible for all costs incurred by 724 Gadgets due to any misrepresentation made during the process of obtaining or applying for an RMA.

DOA Returns

• "Dead on Arrival" or "DOA" is defined as any product(s) has an "out of box" failure and falls within the Manufacturer's stated DOA period.
• To obtain an RMA for a DOA product, the customer must contact 724 Gadgets Technical Support Department and confirm the DOA status of the product.
• Upon receipt of the RMA product, 724 Gadgets will, at its own discretion, repair, replace or credit the product to the customer.
• For products where the stated problem cannot be duplicated, a No Fault Found fee of $45 shall be applicable and products returned to the customer at their expense.

Warranty:

• Warranty period is defined as any product(s) by the Manufacturer's stated warranty period.
• After 14 days from date of 724 Gadgets' invoice, the Manufacturer is responsible for the care of service. However, 724 Gadgets will try our best to assist as far as we could.

Issues NOT covered by warranty

• Physical damage due to accident, abuse, water, improper packaging or by any other than normal wear and tear.
• Products with unauthorized modifications or upgrades.
• Power surge or shortage.
• Software malfunction, file corruption or file deletion.
• Issues due to user-installed components and software.

Technical Support

In addition to the limited warranty described above, 724 Gadgets provides technical support to help customers determine whether or not they are experiencing an error or failure due to a hardware malfunction. Support is only applicable for products that were purchased from 724 Gadgets.

Please contact 724 Gadgets Technical Support at 724 Gadgets Help Desk. 724 Gadgets reserves the right to modify the terms of this agreement without prior written consent.